Maximize Your ROI with Strategic Case Management Services
Our Disability Case Management Services and Vocational Rehabilitation Services are designed to move beyond checklists and provide outcome-driven recovery solutions. We take a proactive, client-centred approach that addresses the full scope of an individual’s needs, delivering wrap-around care that reduces claim durations and improves long-term return-to-work outcomes.
Disability Case Management
Our integrated approach to disability case management and vocational rehabilitation reduces claim durations, controls costs, and supports sustainable return-to-work outcomes.
We combine clinical insight with real-world work solutions as our experienced Vocational Rehabilitation Professionals work collaboratively with all stakeholders (including clients, employers, healthcare providers, and insurers) to identify barriers early, create individualized recovery plans, and facilitate timely reintegration into the workforce. Whether your client is on short-term disability, long-term disability, or is a complex case, we tailor our services to meet their needs and your objectives.
Our case management process includes:
A comprehensive file review and initial interview that includes (but is not limited to) their medical information, functional abilities and limitations, occupational information, identification of return to work barriers and opportunities, medical disability guidelines and a predictive analysis of expected recovery times.
The development of a comprehensive case management plan in alignment with the terms and conditions of the client’s disability plan and benefit approval period.
Following approval from the referral source, the vocational rehab consultant will begin goal-setting with the client to set expectations regarding engagement, recovery, and return-to-work preparation.
Throughout the duration of the plan, the vocational rehab consultant will facilitate approved services, maintain regular contact with the client and their treatment team, and provide regular updates to the referral source, while concurrently monitoring the forecasted resolution date.
Ongoing case management includes, but is not limited to:
Regular engagement with the client.
Regular plan monitoring to ensure that the plan aligns with the individual’s current needs, goals, and abilities.
Facilitating plan adjustments by considering alternate or additional strategies that positively impact the individual’s function.
Communicating and coordinating the individual’s plan with healthcare providers, including regular updates on recovery progress or potential regressions that may introduce or impose new limitations, which need to be addressed within the case management plan.
Engaging with the referral source to provide regular progress updates, as well as timely updates regarding any unexpected deviations or irregularities to the plan (including compliance issues, medical recovery aberrations, non-medical factors, etc.).
Preparing ongoing progress updates, funding requests, and formal recommendations for the referral source.
Did you know?
After just six months away from work, a worker’s chance of returning to their job drops to 50%. After one year, that likelihood falls to 20%, and by two years, it decreases to 10% (Canadian Society of Professionals in Disability Management).
However, studies show that holistic case management can increase the re-integration of disabled workers by 18.9% (Draheim, Matthias, et al).
Return to Work Planning and Support
Effective return-to-work planning (RTW) is critical to resolving claims efficiently while supporting client recovery. At IVRS, we specialize in building tailored, sustainable RTW plans that align the client’s capabilities with workplace realities.
Throughout the implementation phase, our team provides continuous case management, maintaining proactive communication with all stakeholders to monitor progress, address challenges, and adjust the plan as needed to ensure sustainable outcomes.
Here’s how RTW planning and support can help your claims:
Accelerates claim resolution with coordinated planning
Reduces relapse and re-injury through staged, supported transitions
Aligns clinical recovery with workplace requirements
Maintains accountability through ongoing progress tracking
Improves return-to-work durability and client satisfaction
Complex File Review and Case Management Plan Development
For complex or stalled claims, strategic insight can make the difference between prolonged disability and a clear path forward. Our Complex File Review and Case Management Plan Development service offers insurers a comprehensive, cost-effective tool to evaluate recovery potential and next steps.
Led by a senior IVRS consultant, this service includes a detailed review of the complete claim file, clinical documentation, and vocational history. We conduct a critical analysis of medical, functional, and psychosocial factors and develop a customized Vocational Rehabilitation Report and Case Management Plan tailored to the claimant’s unique needs.
Each report provides clear, actionable recommendations, along with projected costs, enabling the referring agency to either implement the plan independently or partner with IVRS for full case management support. This service is especially effective in determining the need for further assessment (e.g., medical, cognitive, or functional), the potential benefit of treatment interventions, and the optimal timing for return-to-work planning.
Change of Definition (COD) Screening
Change of Definition (COD) transitions are pivotal points in long-term disability claims, and early planning is essential to reduce the length of the claim and optimize RTW outcomes. IVRS offers a proactive COD Screening service, ideally conducted 9 to 12 months before the COD date, to equip insurers with the data and direction needed to make informed decisions prior to COD.
This screening includes a comprehensive review of the individual’s vocational profile (education, work history, training, English proficiency, and transferable skills) alongside objective benchmarking of their computer competencies. When combined with confirmed medical restrictions and an appropriate target wage, this data forms the foundation for a focused, pre-COD plan aimed at identifying viable alternate occupations and preparing the individual accordingly.
Our process helps minimize surprises at the COD milestone by laying the groundwork for either a sustainable transition to alternate employment or a clear rationale for ongoing claim eligibility.
Why insurers rely on this service:
Reduces uncertainty ahead of COD transitions
Identifies functional and vocational gaps early
Supports defensible, evidence-based decisions
Enables cost forecasting and claim planning
Offers a clear path for pre-COD interventions and training
Revolutionize Your Mental Health Claims
Looking for a better way to manage your mental health claims? Our RISE Mental Health Case Management Program combines evidence-based practices with a deep understanding of mental health and vocational rehabilitation to empower individuals struggling with their mental health to successfully re-enter the workforce.
Our Services
Case Management Services
“The IVRS team was so amazingly supportive, kind and patient! The experience I had with them was exactly what I needed!
They believed in me and gave me the support and encouragement that I needed to push through the barriers that I had built up because of my experiences in my previous workplace! Honestly, I don’t think I would be where I am right now without their help! I feel so much more confident and stronger and excited for my future than I have been in a long time!”
- Teresa | Disability Case Management Client
Thank you for providing me with a choice when I was at a crossroads in my career and health journey, for giving me confidence, for the tools, resources and returning to work knowledge and most of all, thank you for your support every step of the way.
At one of the darkest times of my life, when I was just trying to figure out my way… you provided me with the support I needed to get started.”
- M.F. | Disability Case Management Client
Let’s Connect.
We look forward to connecting to discuss how we can work together to create meaningful solutions for you and your clients. Please submit a contact form and a member of our team will reach out to you shortly!
You’re welcome to book a complimentary 15-minute consultation with one of our team members to discuss our services or submit a request to view our full service catalogue.
